Privacy policy

This legal text provides you with details of how we collect and process your personal data through the use of our website https://www.hotel-sur.com, including any information you may provide us through the site when you provide your data through the form enabled for this purpose.

By providing us with the data, we inform you that our services are not possible for those individuals for whom regulations prevent them from giving consent, so when you submit the forms to us, you guarantee that you have sufficient capacity to give consent.

Below we inform you about the data protection policy of: Hotel Sur Málaga S.L.

1. Data controller.

Contact details of the data controller:

Hotel Sur Málaga S.L., with CIF: B93360550 and address at: Calle Trinidad Grund nº13 29001 Málaga and phone: 952224803. Email: hotel@hotel-sur.com

Hotel Sur Málaga S.L., is responsible for your data. (Hereinafter we or our).

2. What data do we collect?

The General Data Protection Regulation defines personal data as any information relating to an identified or identifiable natural person, that is, any information capable of identifying a person. This would not include anonymous or percentage data.

Personal data that may be obtained directly from the data subject, will be treated confidentially and will be incorporated into the corresponding treatment activities, owned by Hotel Sur Málaga S.L.

On our website, we may process certain types of personal data, which may include:

• Identity data: name.
• Contact data: email and phone number.

We do not collect any data regarding special categories of personal data (those revealing ethnic or racial origin, political opinions, religious or philosophical beliefs, union membership, or information about health, genetic, or biometric data).

If you are requested to provide personal data by law or under the terms of the contract between us and you refuse to provide them, we may not be able to enter into such contract or provide the service, and you must communicate this to us in advance.

3. How do we collect your personal data?

The means we use to collect personal data are:

• Through the form on our website, through our contact emails, by phone, or postal mail, when:
• You request information about our services.
• You contract the provision of our services.
• You request quotes.
• You send your comments.

To ensure the quality of our portal, we reserve the right to reject any registration request or to suspend or cancel a previously accepted registration if we understand that it does not meet these requirements or any other law or regulation. If this happens, we will try to explain the reasons for our decision, but we cannot commit to doing so in all cases.

• Through technology or automated interactions: on our site, we may automatically collect technical data about your equipment, browsing actions, and usage patterns. This data is collected through cookies or similar technologies. If you want more information, you can check our cookie policy here (link).
• Through third parties:
• Google: analytical data or search data. Outside of the European Union.

4. Purpose and legitimacy for the use of your data.

The most common uses of your personal data are:

• For the formalization of a contract between Hotel Sur Málaga S.L. and you.
• When you give your consent to the processing of your data.
• When we need them to comply with a legal or regulatory obligation.
• When it is necessary for our legitimate interest or that of a third party.

The User may revoke the consent given at any time by sending an email to hotel@hotel-sur.com or consulting the section on exercising rights below.

Below is a table where you can see how we will use your personal data and the legitimacy for its use, as well as the type of personal data we will process. We may process some personal data for additional legal reasons, so if you need details on this, you can send an email to hotel@hotel-sur.com

Purpose: we will only use your data for the purposes for which we collected them, unless we reasonably consider that we should use it for another reason, notifying you in advance so that you are informed of the legal basis for its processing and as long as the purpose is compatible with the original purpose.

5. How long will we retain your data?

They will be kept for as long as necessary to fulfill the purpose for which they were collected and to determine the possible responsibilities that may arise from that purpose and the processing of the data. The different regulations regarding the retention period will be applicable, as far as they apply to this treatment.

Data of email or form subscribers: From the moment the user subscribes until they unsubscribe.

6. Minors.

Hotel Sur Málaga S.L. does not authorize individuals under 18 years of age to provide their personal data through the means enabled on this website (filling out web forms for service requests, contact, or by sending emails). Therefore, individuals providing personal data using these means formally declare that they are over 18 years of age, with Hotel Sur Málaga S.L. exempt from any liability for failure to meet this requirement.

If your child under the age limit has provided personal information to Hotel Sur Málaga S.L., please contact us to request the exercise of applicable rights.

In cases where the services offered by Hotel Sur Málaga S.L. are intended for minors under 18 years of age, means will be provided to obtain authorization from the parents or legal guardians of the minor.

7. Exercise of Data Protection Rights:

How to exercise these rights? Users may send a communication to the social address of Hotel Sur Málaga S.L. or email address hotel@hotel-sur.com, including in both cases a photocopy of their ID card or other similar identification document, to request the exercise of the following rights:

• Access to your personal data: you can ask Hotel Sur Málaga S.L. if they are using your personal data.
• To request their rectification, if they are not correct, or to exercise the right to be forgotten regarding them.
• To request limitation of processing, in this case, they will only be kept by Hotel Sur Málaga S.L. for the exercise or defense of claims
• To oppose their processing: Hotel Sur Málaga S.L. will stop processing the data as you indicate, unless for legitimate reasons or for the exercise or defense of possible claims, they must continue to be processed.
• To the portability of the data: if you want your data to be processed by another firm, Hotel Sur Málaga S.L., will provide you with the portability of your data to the new data controller.

You may use the models made available by the Spanish Data Protection Agency to exercise your above rights: Here

To lodge a complaint with the Spanish Data Protection Agency: if you believe there is a problem with the way Hermanos Espíldora y Otros, S.C. is processing your data, you can address your complaints to the corresponding supervisory authority, which in Spain is the competent authority for this: Spanish Data Protection Agency.

We will request specific information to help us confirm your identity and ensure your right to access your personal data (or exercise any other rights mentioned above). This is a security measure to ensure that personal data is not disclosed to anyone who does not have the right to receive it.

All requests will be resolved within the legal deadline of one month. However, it may take us more than a month if your request is particularly complex. In this case, we will notify you and keep you updated.

8. Data communication: service provision.

In the performance of our work, we may need the assistance of third parties, who will only process the data to provide the contracted service, and with whom we have the corresponding measures to guarantee your rights:

• Service providers who provide system administration services and information technology.
• Professional advisors including lawyers, auditors, and insurers who provide banking, legal, insurance, and accounting consultancy services.

All data processors to whom we transfer your data will respect the security of your personal data and process it in accordance with the GDPR.

We only allow such processors to process your data for specified purposes and in accordance with our instructions. However, you may request, in compliance with transparency, a list of companies that provide services to us, by email to: hotel@hotel-sur.com

9. Data Security.

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed unlawfully, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know such data. They will only process your personal data according to our instructions and will be subject to a duty of confidentiality. We have procedures in place to deal with any suspected data breach and will notify you and the Supervisory Authority in case of such a breach, as regulated in the GDPR in articles 33 and 34.